Privacy Policy

1. Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Name
• Company or organization name
• Email address
• Telephone or mobile number
• Job title or designation
• Business address
• Service or support request details
• Product or solution inquiries
• Information submitted through contact forms, quotation requests, registrations, or support forms
• Any other information you voluntarily provide to us

We may also automatically collect limited technical information when you visit our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Website usage and interaction information

2. How We Use Your Information

Yantrik Prabidhi may use the information collected for purposes including:

• Responding to inquiries and requests
• Preparing quotations, proposals, and product information
• Providing technical support, repair, maintenance, and IT services
• Processing service or support requests
• Managing customer and business relationships
• Communicating regarding products, services, projects, renewals, and support
• Improving our website, services, and customer experience
• Maintaining website security and preventing misuse
• Meeting contractual, regulatory, accounting, and legal requirements
• Sending promotional or marketing communications where permitted and appropriate

You may request to stop receiving promotional communications from us at any time.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember user preferences, and analyze website performance.

Cookies are small data files stored on your device when you visit a website.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

4. Google Analytics and Third-Party Services

We may use third-party services such as website analytics, security, hosting, email, customer support, or communication platforms.

These services may collect technical or usage information according to their own privacy policies.

Where appropriate, Yantrik Prabidhi takes reasonable measures to work with service providers that maintain appropriate privacy and information-security practices.

5. Sharing of Information

We may share information where reasonably necessary with:

• Authorized employees and representatives
• Technology vendors and OEM partners
• Service providers and subcontractors
• Hosting and cloud service providers
• Logistics and delivery partners
• Professional advisers
• Government or regulatory authorities where legally required

Information shared with third parties will be limited to what is reasonably necessary for the applicable business, service, contractual, or legal purpose.

6. Information Security

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, authentication mechanisms, network security controls, security monitoring, backups, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary for:

• Providing requested products and services
• Maintaining customer and service records
• Fulfilling contractual obligations
• Supporting warranty, maintenance, and technical support requirements
• Meeting accounting, regulatory, and legal obligations
• Resolving disputes and enforcing agreements

Information that is no longer reasonably required may be deleted, anonymized, or securely archived according to applicable requirements.

8. Third-Party Websites

Our website may contain links to third-party websites, including technology manufacturers, OEM partners, vendors, social media platforms, and other external services.

Yantrik Prabidhi is not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

9. Business and Technical Support Information

When providing IT support, maintenance, implementation, troubleshooting, consulting, or managed services, Yantrik Prabidhi may receive access to customer systems or technical information.

Such information may include:

• Device and system information
• Network information
• System logs
• Configuration information
• Technical contact details
• Hardware and software information
• Support tickets and incident information

Such information will be used only as reasonably necessary to provide the requested services, troubleshoot issues, maintain service records, and meet contractual obligations.

10. Data Provided on Behalf of an Organization

If you submit information on behalf of your employer, company, or another organization, you confirm that you have appropriate authority to provide such information where required.

Business contact information may be retained as part of our legitimate customer, vendor, partner, or professional relationship records.

11. Your Rights

Subject to applicable laws and circumstances, you may contact us to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Withdraw consent where processing is based on consent
• Request that certain communications be stopped

Some information may need to be retained where required for legal, contractual, accounting, security, or legitimate business purposes.

12. Children's Privacy

Our website and services are primarily intended for businesses, organizations, professionals, and customers seeking technology products and services.

We do not knowingly seek to collect personal information from children through our website.

13. Changes to This Privacy Policy

Yantrik Prabidhi may update this Privacy Policy periodically to reflect changes in our services, website, business practices, technology, or applicable requirements.

The latest version will be published on our website with the updated effective date.

We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us: